Help and FAQ
Supported systems are Windows, macOS, Android and iOS, which means the client runs on Windows PCs, Macs, Android phones and tablets, iPhones and iPads.
In this situation, do the following:
On desktop:
Smart mode: uses preset site rules and proxies only the sites that need it
Global mode: all computer traffic goes through the proxy
On mobile:
Smart mode: uses preset site rules and proxies only the sites that need it
Global mode: all traffic goes through the proxy
In this situation, do the following:
Network conditions differ by region. Pick the line that matches the region you want to reach — the site or the game — and prefer the one with lower latency.
In this situation, do the following:
LightXtreme VPN has no data cap at all. Note that if your device has no internet connection of its own, no VPN app can work either.
In this situation, do the following:
Turn off global mode and switch to smart mode.
LightXtreme VPN takes security seriously. 1. Traffic encryption: protocols Shadowsocks, Vless and WireGuard with AES-256-GCM and ChaCha20-Poly1305 ciphers, carried over a tunnel so nothing is captured or altered along the way.
2. Identity protection: only a LightXtreme VPN IP is visible, DNS resolution stays in the tunnel, and no logs of your activity are stored.
3. Bypassing monitoring: blocked sites become reachable, ISPs only see encrypted traffic to our server, and public hotspot traffic stays private.
In this situation, do the following:
1. Confirm antivirus and firewall settings: security software sometimes blocks VPN connections, so try disabling it temporarily and reconnect. 2. Contact support: if the issue persists, run the app, go to My page and tap contact support, including a detailed description and screenshots so our technical team can help.
In this situation, do the following:
Confirm that your real IP is hidden like this:
1. Note your current IP: before connecting, run a browser and search 'my IP address'. 2. Join and check again: once connected, search 'my IP address' once more — if the address changed, your real IP is hidden. 3. Clear the cache: if it did not change, the browser may show a cached result. Clear the cache, restart the browser or try another one.
In this situation, do the following:
To make sure you download the genuine LightXtreme VPN, please use these official channels:
1. Official website: https://lightxtremevpn.com/
2. Official Google Play listing: https://play.google.com/store/apps/details?id=com.shanlian.pro
3. Official Apple App Store listing: https://apps.apple.com/app/apple-store/id6476379983?pt=127146343&ct=officialwebsite&mt=8
Please ignore other sites claiming to be LightXtreme VPN. Their software is not authorised by us, so quality is not guaranteed, your privacy may leak, the app may not work at all, and you risk losing money.
In addition, our team actively protects current and long-time users by reporting and removing counterfeit copies on app stores.
We also encourage you to report impersonating apps to our official email ([email protected]).
In this situation, do the following:
1. Run LightXtreme VPN and go to My > Settings > VPN settings.
2. Find the dedicated line forwarding option and enable it if you are in mainland China; turn it off elsewhere.
3. Restart the app so the setting takes effect.
In this situation, do the following:
1. Tap the person icon at the bottom of the home screen to run My account.
2. Run My devices and remove the device you no longer use, or tap Sign out at the bottom of the page to leave the current account.
In this situation, do the following:
Tap the person icon at the bottom of the home screen, run My account and choose Delete account to remove your information. (This option is only available in the Android and iOS apps.)
In this situation, do the following:
Claim slots are assigned at random, like a draw, so not everyone wins. You can try again to increase your chances.
In this situation, do the following:
Alipay, WeChat Pay, UnionPay, credit cards, PayPal, Google Play and Stripe are all supported.
In this situation, do the following:
With a special agent referral code you can enjoy 1-3 days of free trial. Refer a friend who downloads and signs up and you earn extra trial time or a generous commission.
For all subscribers:
A 30-day money-back guarantee on every subscription.
LightXtreme VPN is a subscription-based service offering a free trial and affordable plans, and you can try it through official channels.
The rules are as follows:
For all LightXtreme VPN users:
When you first download and install the app, the system registers you automatically and you get a 30-minute free trial. Linking your email adds another 30 minutes.
Other ways to get a longer free trial:
In this situation, do the following:
For your own security, standard accounts are for personal use only. Do not share them — any loss caused by sharing is yours to bear.
In this situation, do the following:
It is the number of devices that can be online at the same time. You can install our client on as many devices as you like, and every plan covers three devices online simultaneously.
In this situation, do the following:
1. Tap the My icon at the bottom of the home screen, run My account and choose Switch account to see the account name and password of the current account. If that does not show them, tap the Support button and we will provide your account details.
2. To reset a forgotten VPN password, tap Forgot password if your account has an email address and reset it by email. Without a linked email, send your order screenshot to support ([email protected]) and we will reset it once the account is verified.
In this situation, do the following:
1. If you paid with PayPal and the membership did not activate immediately, PayPal's risk system is most likely reviewing the order, which can take 1-3 business days. Please be patient.
2. If you subscribed through iTunes, first make sure you are signed in with the same Apple ID on your iOS device. Then run the app, tap My and check My orders to confirm the purchase.
3. For payments by Alipay, UnionPay, Google Pay or other methods, if your membership is still not active please contact us via the live chat on the official website. Include your account details and order screenshot so we can resolve it faster.
In this situation, do the following:
Google Play / iOS subscribers get a 7-day free trial and can request a refund within 30 days.
Third-party payment methods are not refundable at the moment. If you are unsure about a long-term plan, try a short and smaller package first.
In this situation, do the following:
Below is a detailed explanation of every option on the LightXtreme VPN settings page, including the Windows and macOS specific ones.
1. Local DNS settings
⦁ Description: sets the DNS resolver for domestic domains. It is usually best to match your ISP's DNS for faster and steadier access to local sites.
⦁ Recommended when other local services on your LAN cannot be reached: set local DNS to 'local' so LAN devices resolve local addresses first and avoid issues caused by external DNS.
2. Remote DNS settings.
⦁ Description: sets the DNS resolver for international domains such as Google. An international resolver (Google DNS or Cloudflare) usually improves connection bandwidth and resolution efficiency.
⦁ Recommended when you visit international sites often: remote DNS improves both bandwidth and stability.
3. New protocol
⦁ Description: enables or disables the newer encryption protocol (such as VLESS) for stronger security and more stable connections.
⦁ Recommended: keep the new protocol on for better privacy; turn it off if connections behave oddly or stop working.
4. Disconnect all connections when switching
⦁ Description: drops the current connection when you switch servers, so traffic never keeps using the old IP and every connection picks up a fresh address.
⦁ Recommended: leave it on so switching servers always refreshes your IP address and keeps you private.
5. Enable IPv6
⦁ Description: sets the protocol used for DNS resolution. Off means IPv4 only, on means both IPv4 and IPv6 are resolved.
⦁ Recommended: turn it on for faster access on IPv6-capable networks; turn it off on unstable or restricted networks.
6. One-tap return to China
⦁ Description: helps users abroad reach Chinese content such as Youku, iQIYI and Tencent Video.
⦁ Recommended when Chinese sites are restricted from abroad: switch it on to bypass regional limits and improve the viewing experience.
7. BT proxy downloads
⦁ Description: proxies BT downloads so P2P traffic is encrypted and network restrictions are bypassed.
⦁ Recommended: switch it on when using BT on restricted networks or when you want your downloads to stay private.
8. Direct-join domains
⦁ Description: the listed domains bypass the VPN and connect directly, ideal for common local domains that do not need proxying.
⦁ Recommended: add everyday sites, banks and payment pages to the direct list for faster, safer access.
9. Proxy per application
⦁ Description: lets specific applications join directly without the VPN, which suits lighter usage.
⦁ Recommended: add local or non-proxied apps to the list to save data and bandwidth up connections.
10. Windows specific options
TUN mode
⦁ Description: routes all system traffic through the VPN via a virtual network adapter, giving stronger security and leak protection.
⦁ Recommended: useful for high-privacy needs or public networks, but it uses more system resources.
Proxy mode
⦁ Description: applies only to selected apps or browsers and sends some traffic through the proxy server instead of routing everything.
⦁ Recommended: handy if you only need to bandwidth up or protect one browser, with less overhead while still keeping some privacy.
11. macOS specific options
On M-series Macs you can enable the VPN through a system extension. When it runs as a system extension, per-application proxying stops working because the extension cannot tell which app the traffic comes from.
In this situation, do the following:
1. When should I change local DNS?
When other local services on your LAN cannot be reached, set local DNS to 'local' so LAN devices resolve local addresses first and avoid access problems.
2. When should I adjust the new protocol?
Normally leave the new protocol on for stronger security and privacy; if connections become unstable, try turning it off.
3. Should Windows users choose proxy mode or TUN mode?
If the network stops working after enabling TUN mode on Windows, switch to proxy mode. Proxy mode affects only selected apps or browsers, uses fewer resources and still routes the apps you need through the VPN.
Together these options let you tune bandwidth, privacy and stability for whatever network you are on.
In this situation, do the following:
Try disabling QUIC in Chrome: run chrome://flags/#enable-quic and click Disable.
In this situation, do the following:
Social platforms: Facebook, Twitter (X), Instagram, LinkedIn, Snapchat, Discord, Tumblr, Pinterest, WeChat, WhatsApp, Telegram, Line and more.
Gaming platforms: Steam, Ubisoft Connect, Apple App Store, Google Play Store and other game services.
Forums: Discord, Reddit, Quora, Stack Exchange, V2EX and other popular forums.
LightXtreme VPN helps you reach websites and services in any region. Here is what it can unblock:
Streaming sites: watch TikTok, Netflix, Disney+, HBO, YouTube, Amazon Prime Video, Hulu, Spotify, AbemaTV, Apple TV+, Tencent Video, iQIYI and more from anywhere.
AI platforms: ChatGPT (OpenAI), Midjourney, Stable Diffusion, Google AI, DALL-E, BigGAN and many other AI sites.
In this situation, do the following:
360 Security may flag LightXtreme VPN as risky and uninstall it. Is LightXtreme VPN a threat? No — it is certified security software with an international security certificate embedded. This is a false positive.
Add LightXtreme VPN to the 360 whitelist so it runs normally:
1. Run 360 Security;
2. Click Trojan detection in the main menu;
3. Click the Trusted Zone panel on the right;
4. Click Add file, specify LightXtreme VPN and run it;
5. Tick the confirmation prompt;
6. Click OK to finish;
Note: in different versions of 360 Security the Trusted Zone may sit elsewhere, but the steps are the same.
LightXtreme VPN is upgraded regularly to keep pace with changing network policies worldwide. An update replaces the old version and invalidates the whitelist, so please add the whitelist entry again after updating to keep everything working.
In this situation, do the following:
1. Run the LightXtreme VPN app, go to My > VPN settings and turn off TUN mode in the proxy settings. Then return to the home screen, tap Enable and connect.
2. If it still happens, uninstall LightXtreme VPN, download it again from the official website and try connecting once more.
If the problem persists, tap My > Support inside the app and our team will help you online.
In this situation, do the following:
1. Run LightXtreme VPN and confirm your network connection works.
2. Go to My > Settings > VPN settings > Proxy settings and switch TUN mode on.
3. Return to the main screen, disconnect, then restart the app.
In this situation, do the following:
1. Update LightXtreme VPN to the latest version — reinstall it if needed — then connect and try again.
2. If it still drops with TUN mode, run your computer's network connections and look for a virtual adapter named 'tun0' or 'LightXtreme VPN'. If it is missing, reset the network and restart the computer, then turn LightXtreme VPN on again with TUN mode selected.
If neither step helps, tap Support on the My page of the app and we will assist you directly.
If your Apple ID is registered in mainland China, purchases fail because LightXtreme VPN is not offered there.
Register or switch to a Hong Kong Apple ID (or use our public Apple ID), then start the purchase again.
Because of regional listing limits, the app cannot be found in some App Store storefronts.
Set your account region to Hong Kong, register a Hong Kong Apple ID, or sign in with the official shared Apple ID and download.
If images and messages both fail, the network is likely the problem - mobile signal fluctuations in particular cause repeated switching.
Use a stable Wi-Fi connection, or switch to another regional node and retry.
If connecting fails right after moving to iOS 16, the system network configuration is usually at fault.
Go to Settings - General - Transfer or Reset iPhone - Reset - Reset Network Settings, then reopen the app and connect.
When the app is unavailable, start by checking the region on your Apple ID: is it mainland China, and did you change it recently?
Sign out, use a Hong Kong Apple ID, and download once more.
When the app was installed with Apple ID A and updated under Apple ID B, the system refuses to verify it.
Delete it, then reinstall using one consistent Apple ID.
The refusal is generally caused by a leftover older version that does not match the store listing.
Remove the old app and install the current version.
This wording does not mean the app was withdrawn; it usually comes from an old version that clashes with the store build.
Delete the old app and install the newest one.
The message does not mean the service stopped; it usually stems from an old version conflicting with the store build.
Uninstall the old app, then install the latest version.
If updating reports a wrong Apple account, the signed-in Apple ID is probably not the one that installed the app.
Update under the original Apple ID, or delete the app and install it again with the current ID after backing up your sign-in details.
1. First check where the app was installed - LightXtreme VPN needs to be in Applications to run correctly. Move it there if needed and sign in again.
2. Then test browsing with Safari. If Safari is fine, another browser's proxy or ad-blocking extension is interfering; disable it.
In this situation, do the following:
In your phone settings or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
In this situation, do the following:
Run Settings > Battery, tap Battery optimisation and set LightXtreme VPN to No optimisation;
Samsung phones:
Run Smart Manager > App management, tap Manage auto start-up and set LightXtreme VPN to Allow background running;
Reason: this is usually caused by a system default. Android kills background apps by default, so LightXtreme VPN may be terminated after a while in the background and your connection drops. Adjust these settings to fix it:
In your phone settings or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
Huawei phones:
Run Settings, search for Battery optimisation, specify LightXtreme VPN and exclude it from battery optimisation;
Run Settings > App management, specify LightXtreme VPN, tap Energy consumption and switch on Allow background activity;
Xiaomi phones:
Run Settings > More apps, specify LightXtreme VPN, tap Power saving strategy and set it to No restrictions;
Run Settings > Special features, specify Game turbo and turn it off;
OPPO phones:
Run Settings > App management, specify LightXtreme VPN, tap Energy saving protection and disable all the options there;
Vivo phones:
Run Settings > Battery, tap Background high power consumption and allow LightXtreme VPN to keep running;
Meizu phones:
Run Settings > App management, specify LightXtreme VPN, tap Permission management > Background management and choose Allow background running;
OnePlus phones:
1. In a browser, go to the official download page, select Android and tap Free download to keep the APK.
2. Search Huawei AppGallery for Zhuoyitong and install it.
3. Start Zhuoyitong and use File Transfer to bring the downloaded APK in.
4. Tap the APK, pick Install anyway, finish the prompts, then open LightXtreme VPN and tap Enable.
In this situation, do the following:
1. Run your phone's Settings and search for VPN apps.
2. Run Other VPN apps and turn off Always-on for each one.
3. Restart the LightXtreme VPN app to apply the changes.
A portrait layout on TV means the current installer does not fit your device. Contact support with the device information and we will provide a matching version.